Shipping & Returns

Shipping & Return Policy

Free 30-Day Return Policy

 

We feel confident that you'll enjoy our products, however, if for some reason you wish to return your purchase, we have a 30-day no-hassle return policy. Restrictions do apply, so be sure to review all the info below.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. We do not accept returns on international orders. 

To be eligible for a return, your item must be unused and in the same condition that you received it, meaning that the product is in pristine unused condition in the original packaging. 


To complete your return, we require a receipt or proof of purchase.

Any item not in its original packaging, and in pristine condition, or is damaged, or has missing parts for reasons not due to our error will be assessed on a case by case basis. We reserve the right to refuse these refund requests.

Any item that is returned more than 30 days after shipment will not be refunded.

 

Return Shipping Address and Info
To return your product, you should send it to:

Extreme Flight Simulation
1350 Tri State Parkway

Ste 128
Gurnee, IL 
60031



You are responsible for paying all return shipping costs. Additionally, all shipping fees are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We do not accept returns on custom panel orders.

Order Fulfillment

 

We may take up to 72 hours to fulfill in stock items. There will be times when, due to high demand or unforeseen circumstances, we'll be dependent on our suppliers in order to dispatch your order. We will call this out on our product pages when we are aware that this case exists. We charge your card (or other payment method) at the time of purchase. 

 

Shipping cutoff time is 1 pm CDT daily.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@extremeflightsimulation.com and send your item to:

 

Extreme Flight Simulation
1350 Tri State Parkway

Ste 128
Gurnee, IL 
60031

You are responsible for paying all return shipping costs. Additionally, all shipping fees are non-refundable.

International Shipping

Any duties and or taxes that are due on any order are the responsibility of the buyer.

 

All shipping quotes you receive on the site DO NOT include the aforementioned duties and or taxes as we have no way to calculate those fees. The carrier will notify you of the fees due once your order has cleared customs in your country. If you refuse to pay the import fees that the carrier asks for, we WILL NOT refund your purchase price or shipping fees.

 

We will not split orders into multiple shipments due to inventory shortages or any other circumstance. Additionally, we do not accept returns on international orders.

 

Delivery issues

If your package is returned to us due to an incorrect address being entered at the time of purchase, or if you're for some reason unable to accept the delivery, eg. you ordered something, then went on vacation, we will only resend the package to you at your expense.